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ATROCIOUS CUSTOMER SERVICE............
03/02/2023 Just after 3pm
1. Tried to renew my Broadband rather than add data (used a lot last weekend) For whatever technical reason, the payment bounced to my Mobile. I am sure I scrolled down and accessed the Broadband side of things. So, I phoned Customer Services for the Broadband team - waited 25min for the Cust. Serv. rep to respond. I needed them to transfer the payment from my Mobile account to my Broadband - both are obviously with Skinny.
2. Spoke with a Customer Service person. After she put me on hold and spoke with her supervisor, her solution was to put $35 on my Broadband account (the usual monthly fee) and in line with that she said she had escalated the issue to Technical, and had to transfer my mobile to data only, until the Technical Team could fix the issue. They had not had this issue previously. She would call me back, or the Tech. Team would, within 5-10 minutes.
3. She failed to send any confirmation email or job number. I did not receive any call back, so at 5pm I dialled Skinny Customer Service again, as I could not use my phone or text messages, except to phone Skinny. This time I went through to Mobile.
4. Waited another 20min for a response and spoke with a Customer Service person. She asked me a whole lot of questions and could not help - simply wasted my time for about 30min. Also ignored my request to speak to a more senior person. She also said she would escalate the issue to the Tech. Team and ask them to call me urgently. Did not offer a job or reference number. Failed to send a confirmation email to me.
5. No further contact from Skinny and they are closed for the long weekend.
6. Still cannot use my Mobile as a phone and cannot text message.
If there is an emergency, I am up the creek. If any of my family need to phone me in an emergency - they cannot do so. So I am stressed, very irritated and totally disgusted with the Skinny Team.
Under the Consumer Guarantees Act, I do believe Skinny have an mandatory obligation to ensure I have phone communication at the very least.
On Saturday, I found the TechSupport email and sent the above details to them. Response within 30min, BUT - they would not look at the issue for 72hours - which meant I was still without my phone and text messaging for the entire long weekend.
Although the phone and texting have now been reinstated, I am appalled at the cavalier attitude and service from Skinny, and am looking at pursuing this to CEO and Board level. These folks should at least be aware of what is happening to their customers, which will have a direct impact on their market share over time.
The Worst Customer Service in the Country!!!
Skinny New Zealand Headquarters Info
You can find the corporate office address and Skinny New Zealand headquarters in Skinny Mobile PO Box 91801 Auckland 1142. Most of the operations handled from this Skinny NZ corporate headquarter.
- Address: Skinny New Zealand headquarters is completely transparent when it comes to contact information and location of the Skinny headquarters. You can address any letters to this corporate headquarters office to:
Skinny Mobile PO Box 91801 Auckland 1142
For any general inquiries, please contact Skinny head office number: 0800 475 4669
Phone Number: Call 0800 475 4669 to reach someone at Skinny New Zealand headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Mon – Fri: 8am – 7pm, Sat: 9am – 5:30pm, Sun: Closed.
- Email: As an alternative, you can email Skinny at support@skinny.co.nz that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
- Website: You can use their website skinny.co.nz and contact any department for general help. there is no dedicated website for Skinny headquarters.
Skinny New Zealand Headquarters Executive Team
Skinny headquarters is run by an executive team. Below are some executive team members name of Skinny corporate office New Zealand.
- Jolie Hodson: Chief Executive
- Grant McBeath: Customer Director
- Leela Gantman: Corporate Relations Director
- Heather Polglase: HR Director
- Mark Beder: Technology Director
- Matt Bain: Marketing Director
- Melissa Anastasiou: General Counsel
- Stefan Knight: Finance Director
- Tessa Tierney: Product Director
Skinny New Zealand corporate office addresses
| Corporate addresses | |
| Skinny (New Zealand) | Skinny Mobile PO Box 91801 Auckland 1142 |
Resource Links
Also Read : skinny.co.nz
Submit your review | |
ATROCIOUS CUSTOMER SERVICE............
03/02/2023 Just after 3pm
1. Tried to renew my Broadband rather than add data (used a lot last weekend) For whatever technical reason, the payment bounced to my Mobile. I am sure I scrolled down and accessed the Broadband side of things. So, I phoned Customer Services for the Broadband team - waited 25min for the Cust. Serv. rep to respond. I needed them to transfer the payment from my Mobile account to my Broadband - both are obviously with Skinny.
2. Spoke with a Customer Service person. After she put me on hold and spoke with her supervisor, her solution was to put $35 on my Broadband account (the usual monthly fee) and in line with that she said she had escalated the issue to Technical, and had to transfer my mobile to data only, until the Technical Team could fix the issue. They had not had this issue previously. She would call me back, or the Tech. Team would, within 5-10 minutes.
3. She failed to send any confirmation email or job number. I did not receive any call back, so at 5pm I dialled Skinny Customer Service again, as I could not use my phone or text messages, except to phone Skinny. This time I went through to Mobile.
4. Waited another 20min for a response and spoke with a Customer Service person. She asked me a whole lot of questions and could not help - simply wasted my time for about 30min. Also ignored my request to speak to a more senior person. She also said she would escalate the issue to the Tech. Team and ask them to call me urgently. Did not offer a job or reference number. Failed to send a confirmation email to me.
5. No further contact from Skinny and they are closed for the long weekend.
6. Still cannot use my Mobile as a phone and cannot text message.
If there is an emergency, I am up the creek. If any of my family need to phone me in an emergency - they cannot do so. So I am stressed, very irritated and totally disgusted with the Skinny Team.
Under the Consumer Guarantees Act, I do believe Skinny have an mandatory obligation to ensure I have phone communication at the very least.
On Saturday, I found the TechSupport email and sent the above details to them. Response within 30min, BUT - they would not look at the issue for 72hours - which meant I was still without my phone and text messaging for the entire long weekend.
Although the phone and texting have now been reinstated, I am appalled at the cavalier attitude and service from Skinny, and am looking at pursuing this to CEO and Board level. These folks should at least be aware of what is happening to their customers, which will have a direct impact on their market share over time.
The Worst Customer Service in the Country!!!
You're staff speak English as a second language, they can't understand me and i can't understand them.
After having fibre installed I removed my bank account card from my Skinny Wireless broadbank account on the 30th September 2022. The Skinny plan was a $55/month Wireless Broadband plan.
On the 10th October my card was charged $55. I contacted the Skinny help chat line and have been trying to resolve this and get an explanation for the last 2 days. As part of this process i ckecked my bank account charges. Skinny have been double charging me each month......$55 around the 14th of each month and then another $55 a week later. I want an explanation.
After 2 days on the phone to Skinny with difficulty changing 4 phones from Spark to Skinny... I would not recommend using Skinny. The support team are useless. I am bouncing between Spark and Skinny both blaming each other for the problem as to why we can't keep the original Spark Ph Number. Every time I call Skinny they don't record notes and therefore when you call back you go through the whole rigmarole again, repeating what you've already discussed over and over. I have found Skinny service to be poor and I would not recommend the change.
Switched to a different internet provider and Skinny still continued to charge me. I’ve asked for a refund on a bill they’ve just sent to me from 23 June to 22 July and they refuse even though these dates haven’t even been yet! Do better Skinny!
Skinny is the only telco that puts people before profit..Your Jump programme has given those unable to have affordable access to internet & i am referring to those in transitional housing and low income so well skinny how ever skinny also done something totally unexpected..id like to write an advert for your company based on this principle..if u wana know more u should hire me to write film and direct ur next global advert chur